Effective Date: November 21, 2025
Last Updated: November 21, 2025
Verso delivers AI image generation and editing through Gemini 3 Pro Image (also called Nano Banana Pro) and highlights Nano Banana 2 / Nano Banana Pro for SEO. This policy describes refund terms for subscriptions and one-time credit purchases.
7-Day Money-Back Guarantee
- New subscribers can request a full refund within 7 days of their first payment
- Applies only to first-time subscribers who have not previously used the service
- Important: If you use any credits during this period, the refund guarantee is void and no refund will be issued
After 7 Days
- Monthly subscriptions are non-refundable after the 7-day period
- You may cancel at any time to prevent future charges
- Cancellation takes effect at the end of the current billing period
- Unused credits expire when the subscription ends
14-Day Money-Back Guarantee
- Annual subscribers can request a full refund within 14 days of payment
- Applies to first-time annual subscribers
- Important: If you use any credits during this period, the refund guarantee is void and no refund will be issued
After 14 Days
- Annual subscriptions are non-refundable after the 14-day period
- You may cancel to prevent auto-renewal for the next year
- You retain access and credits for the remainder of the paid period
- Partial refunds for unused months are not provided
Unified rules
- Upgrades and downgrades are treated as purchasing the target plan at full price
- Credits from the purchased plan are issued to your account immediately
- Your account shows the highest active tier; after that higher tier expires (and is not renewed), it reverts to the lower tier you purchased
Upgrades
- Pay the full price of the higher plan; it replaces the old plan and credits are issued immediately
- When the higher plan expires and is not renewed, any lower plan you purchased will become active
Downgrades
- Buying a lower plan is a new purchase; credits are granted immediately
- If a higher-tier plan is still active, your account stays on that higher tier until it expires; then it switches to the lower plan you purchased
14-Day Money-Back Guarantee
- Full refund available within 14 days of purchase if no credits have been used
- Once any credits are used, the pack becomes non-refundable
- Applies to all credit pack tiers (Starter, Creator, Pro)
No Partial Refunds
- Credit packs are sold as complete packages
- If you've used any credits, the entire pack is considered consumed
- No refunds for unused credits in a partially used pack
- One-time credit pack credits never expire
- Credits remain in your account indefinitely
- No refunds for credits you choose not to use
Significant Outages
- If the platform is down for more than 24 consecutive hours, you may request:
- Credit compensation equal to the downtime period
- Or a prorated refund for subscription time lost
Scheduled Maintenance
- Planned maintenance does not qualify for refunds
- We will announce maintenance in advance when possible
Failed Generations
- Credits are automatically refunded if generation fails due to our system errors
- No refund if failure is due to policy violations or invalid prompts
- Contact support if credits are not automatically refunded
Subjective Quality
- We do not offer refunds based on subjective quality preferences
- AI-generated results may vary (Verso + Nano Banana 2 / Nano Banana Pro on Gemini 3 Pro Image)
- Use the free trial to evaluate quality before purchasing
Technical Defects
- If generated images have clear technical defects (corruption, incomplete rendering), contact support
- We may offer credit compensation on a case-by-case basis
Email Support
- Send an email to support@versoai.top
- Include your account email and order number
- Specify the reason for your refund request
- Provide any relevant screenshots or details
Response Time
- We will respond to refund requests within 48 hours
- Approved refunds are processed via Creem within 5-7 business days
Please provide:
- Account email address
- Transaction ID or order number
- Date of purchase
- Reason for refund request
- Number of credits used (if applicable)
- Refunds are issued to the original payment method through Creem (typically 5-7 business days)
- Accounts involved in fraud or abuse are not eligible for refunds
- We reserve the right to deny refunds for Terms of Service violations
Dispute Resolution
- Please contact us before initiating a chargeback
- Chargebacks may result in account suspension
- We will provide transaction documentation to payment processors
Chargeback Consequences
- Account may be permanently banned
- Outstanding credits will be forfeited
- Future purchases may be restricted
- Free credits from promotions are not refundable
- Bonus credits from referrals or campaigns are non-refundable
- Only purchased credits are eligible for refund
The following are explicitly non-refundable:
- Used Credits: Any credits that have been consumed for image generation
- Expired Subscriptions: Subscriptions that have already ended
- Promotional Offers: Special pricing or bonus credits
- Third-Party Fees: Payment processing fees, currency conversion fees
- Subscription Renewals: After the renewal has processed (cancel before renewal date)
Self-Service Cancellation
- Log in to your account
- Go to Settings → Subscription
- Click "Cancel Subscription"
- Confirm cancellation
Email Cancellation
Immediate Effects
- Auto-renewal is disabled
- You retain access until the end of the paid period
- Credits remain available until subscription expires
End of Period
- Access to subscription features ends
- Unused monthly credits expire
- Account reverts to free tier (if available)
- You can reactivate your subscription at any time
- Previous credits do not carry over
- New billing cycle starts immediately
We reserve the right to deny refunds if:
- You have a history of excessive refund requests
- You violate our Terms of Service or Acceptable Use Policy
- You attempt to abuse the refund policy
- You use the service primarily during the refund period and then request refunds
- Verso is powered solely by Google Gemini 3 Pro Image (Nano Banana Pro); Gemini 2.5 Flash is not used.
- Outputs may include provider-required watermarks (e.g., SynthID).
- Do not upload sensitive or regulated data; all use must comply with the Terms of Service and Acceptable Use Policy.
Refund Inquiries: support@versoai.top
Response Time: Within 48 hours
- This Refund Policy may be updated periodically
- Changes will be posted on this page with an updated "Last Updated" date
- Material changes will be communicated via email
- Continued use after changes constitutes acceptance
This Refund Policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights beyond those described here.
Questions? Contact us at support@versoai.top